Ombudsman

The Southwest Florida Water Management District (District) ombudsman responds to public inquiries about District policies and practices. When issues arise between the public and the District, the ombudsman acts independently of the District to assist the public by:

• Providing information
• Answering questions
• Facilitating dispute resolutions
• Investigating concerns
• Maintaining confidentiality

Please note: If the matter is in litigation, the ombudsman should not be contacted. The ombudsman is a resource the public may use prior to the dispute escalating to the legal system.

The ombudsman follows the District’s Ombudsman Charter, which abides by the United States Ombudsman Association Standards of Practice, and the International Ombudsman Association’s Code of Ethics, Standards of Practices and Best Practices. These guidelines provide a common set of professional ethical principles.